Return And Refund Policy

Return and Refund Policy

At Dogwood Vintiques, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and refund policy. Please review the following guidelines:

1. Returns:

• You may return your purchase within 30 days of the original purchase date.
• To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
• Please contact our customer service team at [email protected] to initiate the return process. Include your order number and the reason for the return in your message.
• Once your return request is approved, we will provide you with a return shipping label and instructions on how to return the item(s).

2. Refunds:

• Upon receiving and inspecting your returned item(s), we will process your refund within 7 business days.
• Refunds will be issued to the original payment method used for the purchase.
• Please note that shipping charges are non-refundable.

3. Exchanges:

• We currently do not offer exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

4. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us [email protected] immediately with photos of the damage or defect. We will arrange for a replacement or refund as soon as possible.

5. Return Shipping:

• If you are returning an item for reasons other than damage or defect, you will be responsible for the cost of return shipping.
• Please ensure that the item is securely packaged to prevent damage during transit.

6. Return Eligibility:

• Items returned outside of the 30-day return window or not in their original condition may be subject to a restocking fee or may not be eligible for a refund.

7. Contact Us:

• If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact us at [email protected]. Our dedicated customer service team is here to assist you.

Thank you for shopping at Dogwood Vintiques. We appreciate your business and strive to provide the best possible shopping experience for our customers.